Music Road Hotel would have the personal touch of Mrs. Langley’s impeccable design taste. The 163 room hotel would be 30% larger than standard hotel guest rooms. Even today, the Music Road rooms are much larger than most hotels in the area. Mrs. Langley would add double sink vanities, a grand lobby with large fireplace with multiple seating areas where families and guests could gather, an arcade, and a complimentary breakfast would add to the value of a families stay. However, most importantly, the family approved the first Pigeon Forge water park featuring a 60-foot slide, lazy river and cabana. The water park remains a focal point for guests today.
A few years later a trend was noticed that small conference meeting planners were moving away from congested downtown venues to smaller towns with plenty of family attractions. More and more convention attendees where traveling with their families. It became apparent that Pigeon Forge was ready for a first class conference center, so in 1998, a full service 3,382 square foot conference center was constructed. Our customers loved this facility, yet, many groups and conferences began to outgrow us, and so in 2001, Music Road embarked on a multi-million dollar expansion project that would increase the space to 12,000 sq. ft., allowing for an addition 1,000 people, the perfect size for Music Road. The Langley family wanted to make sure these customers were well taken care of so additional sales staff members, a convention services director and events coordinator were added. With the lovely setting that the Music Road Hotel enjoys, nestled next to the Little Pigeon River, a wedding coordinator was added to put special touches on outdoor weddings and events. Today, we are proud to say that over 70% of our business is repeat customers. Convention planners depend on our expertise to guide and direct their conferences.
A wedding coordinator was also brought onboard because of our lovely outdoor setting that overlooks the Little Pigeon River. Imagine perfectly decorated and orchestrated ceremonies by our professional wedding coordinator with our breathtaking, natural backdrop.
As can be expected, with the increase demand for conferences, the need for additional accommodations was recognized and so the 140 room Music Road Inn was built. Mrs. Langley would again, express her design qualities to its lobby, breakfast room and guest rooms. An addition of another outdoor water park with kiddy pool, large slide and lazy river was added as well as an exercise room. She gave Music Road Inn a more intimate feel while maintaining the first class, family friendly reputation of the Music Road Hotel. Guests immediately fell in love with the Inn and today each guest has their favorite property.
2008 brought a new perspective when the family decided to turn over the reins to their son, James who in turn hired Sande Weiss, President/General Manager. Sande and James saw the opportunity to give additional guest satisfaction by allowing guests to enjoy either facilities water parks, workout room, business center or to enjoy the rockers on our large patio while watching the wildlife on the river. So in 2009, they rebranded all its properties as Music Road Resort.
They continue to make improvements to the facility - From new bedding, new handcrafted solid cherry furniture in guest rooms (manufactured in Tennessee), changed the facility to smoke free, and expanded the complimentary breakfast to include scrambled eggs, sausage, homemade biscuits and signature cinnamon rolls. LCD TV’s were added hosting 48 HD satellite channels and Wi-Fi access at the Hotel and Inn was made complimentary. However, the most important element that Sande and James focus upon is finding friendly, servant hearted employees, understanding that these qualities are the key to the success of Music Road Resort. As a result, the Resorts new motto is:
Where our family welcomes you like family.